Shipping & Returns

Orders are processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Standard delivery is estimated at 2–5 business days after dispatch.

Delivery times are estimates and may vary due to courier delays, public holidays, weather, or circumstances outside our control.

Customers will receive tracking information when available.

Applicable shipping charges, including any free-shipping minimum order requirement, will be shown at checkout before payment.

Customers are responsible for providing a complete and accurate delivery address.

Beautixs cannot guarantee replacement or refund for orders delivered to an incorrect address provided by the customer.

If your order arrives damaged, incorrect, defective, or with an item missing, please contact us as soon as possible with your order number and clear photos of the package and/or product.

We will review the issue and, where appropriate, arrange a replacement or refund.

Return requests must be submitted within 14 days of delivery.

Products must be unused, unopened, in their original condition, and with original packaging where applicable.

Opened or used skincare and cosmetic products are generally not eligible for return for hygiene and safety reasons.

Opened or used beauty/cosmetic products, products without their original packaging where required, and final-sale items are not eligible for return unless they are faulty, damaged, or incorrectly supplied.

For change-of-mind returns, the customer is responsible for the return shipping cost.

If the item is faulty, damaged, or incorrectly supplied, Beautixs will review the case and may cover the return shipping cost.

Once an approved return is received and inspected, the refund will be processed to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Where an exchange is not available, customers may return an eligible item for a refund and place a new order.

To request a return or report an issue, contact Beautixs with your order number, the reason for your request, and any relevant photos. Do not send products back before receiving return instructions.